Returns & Missing Packages
Return and Replacement Policy
- To Return or Replace any PJ Bold products, customers MUST contact PJ Bold within 30 days of the delivery date listed in their tracking information.
- If a customer has contacted us within 30 days of the delivery date of their item(s), all non damaged items will be accepted to return/replace (this excludes any items used improperly or not used for their intended purpose).
- Return shipping will be paid BY THE BUYER.
- RETURNS FOR REFUNDS: Once the item(s) is(are) returned to us, a refund will be submitted to the payment method originally selected. THIS AMOUNT DOES NOT INCLUDE SHIPPING.
- Damaged items are NOT eligible for return/replace. However, all customers should contact PJ Bold within 30 days of the delivery date of their item(s) if the item(s) is(are) received broken/defective/incorrect to be eligible for a replacement. Items not properly used or not used for their intended purpose will NOT be eligible for replacement.
Returns can be shipped to our return processing center at the address listed below. Be sure to include a copy of your invoice or order number along with the return.
105 S Jefferson St, Ste C3-191
Kearney, Missouri 64060
Steps to Follow for Missing Packages
If your package shows delivered but was not received, follow these steps to help locate the missing package:
- Check with your neighbors to see if they received it by mistake.
- Talk to your postal carrier to see if it was mis-delivered to another house on your street.
- Contact your local post office to start an investigation into the missing package.
Lost Package Policy
We take the responsibility for getting your products packed and safely delivered to the carrier and we ask that our customers to also take some responsibility to insure the package gets received safely. It's a balance that we believe should be shared between buyers and sellers.
- Packages lost due to the wrong address being entered is the buyer's responsibility. We will not re-ship and the buyer will need to place a new order.
- Packages that are lost in transit and do not show delivered are our responsibility. We will issue a full refund for a package that gets lost in transit and does not show delivered.
- Packages that show delivered by the carrier but not received will require the buyer to contact your local post office or carrier. It is the buyer's responsibility to provide a safe location for packages to be delivered. It is also the buyer's responsibility to report the missing package for investigation. Unfortunately, we can't call your local post office because they don't answer the telephone.We will not refund for packages that show delivered but not received.